WPL Mission and Values
⇨ Mission Statement
The mission of the Windsor Public Library is to enrich our community by providing
access to resources that inform and entertain.
We believe in the freedom to read, learn and discover.
⇨ Vision Statement
The Windsor Public Library makes our community a better place to live, work and raise a family. The board and staff envision a future where the library: enriches the lives of all residents and where reading is a part of daily life.
⇨ Values Statement
The following values guide our decisions and actions.
➽ Excellent customer service
⤷ WPL values and respects its customers, partners, volunteers and staff.
⤷ We are committed to always providing welcoming, courteous and efficient service.
➽ Lifelong learning and literacy
⤷ WPL values intellectual freedom, literacy and access to information.
⤷ We believe the passion for reading and learning should be shared.
⤷ WPL values team work, partnerships and serving the community.
⤷ We are committed to a strong and healthy Windsor.
⤷ WPL values wise planning and responsible stewardship.
⤷ We are committed to providing efficient use of public funds and resources.
⤷ WPL values direct and honest communications and actions.
⤷ We are committed to conducting business in an ethical and transparent manner.
➽ Growth and Innovation
⤷ WPL values intellectual curiosity and innovation.
⤷ We are constantly recalibrating and capitalizing on opportunities to improve.
⇨ Customer Service Pledge
Our customers are our number one priority.
The Windsor Public Library Board and staff define excellent customer service as:
➽ Welcoming, courteous and efficient
➽ Respecting our customers, partners, volunteers and peers
➽ Engaging in timely, direct and honest communications
➽ A balanced and diverse collection that educates and entertains
➽ Information services that are prompt, accurate and confidential
➽ A community gathering place that welcomes everyone
➽ Sharing our passion for reading and lifelong learning
➽ Always smiling and saying thank you