A Gentle Reminder About Unreturned Materials

All WPL Book Returns have been open since June 15 to receive materials checked out prior to our closure in March.  Please be aware of your due dates and return items as they come due.  Anything checked out prior to June 24 should now be returned.  Book Returns are open 24/7.

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20 Responses to "A Gentle Reminder About Unreturned Materials"

  1. Tony says:

    I returned material on Monday, June 13. However, now I note a late filing charge. I assume this is a result of the 72 hour hold. May I also assume that the charges will be reversed?

  2. Lisa Sinnett says:

    Yikes! 92$ in fees for 2 items! Can this be helped!

  3. Scott Hughes says:

    Hello, nobody had told me that you were taking books back, I do not recall getting a notice via email. NOW, I owe $4.80??!! for overdue books??

  4. Cindy says:

    Hi Chris,

    Could you also ask your customer service team to contact me about the fine? I called the hotline but no one was available. Thanks.

  5. Kelly says:

    Can the books be returned to any WPL branch?

  6. Susan Marshall says:

    I have been having a problem returning my books -it is taking longer than 72 hours for the books to show returned. I also dropped off some movies on Monday night and the bin was really full enough that the last book was still sitting in the slot so not very safe. You either need larger bins or have staff working til 8-9 at night and replacing with an empty bin. Why can’t staff wear gloves and check the items in on the same day and let the books sit for 72 hours after that ? Thank you

    • Chris Woodrow says:

      I’m sorry that you experienced issues returning your materials. I will forward your suggestion to the appropriate department.

  7. james j soltis says:

    Please contact me re fines 5199665889

  8. Meilin Yin says:

    Hi Chris,
    I didn’t know you were taking books back until I checked my account.
    Could you ask your customer service team to contact me about the fine?
    Thanks.

  9. Amy says:

    Hello!

    I have a book that is due on August 6th.

    I will be returning it today (August 3rd). However, it is a holiday and the library will be closed.

    The book won’t show that it has been returned until 3 days after because of the isolation process.

    Will there still be fine posted to my account?

    Could someone from customer service please contact me via email?

    I will be working and might not be able to answer my phone.

    Thanks in advance!

    • Chris Woodrow says:

      Amy, your returns should be fine. We back date all materials by 3 days when we check them in. Please let me know if you still need Customer Service to contact you.

  10. Pat Dufour says:

    I recently linked my tablet with the app for E book services and subsequently checked my account status. At that time (July 15) my account showed there were no books signed out on my account. Dates changed several times for resumption of library services and I did not receive a notice that books were being returned as of July 15. Checking my account today and noting there is now $6 plus owing in late fees. I would like to speak to Customer Service regarding this matter. Thanks.

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