The Role of the Manager
Demonstrate an understanding of the role of a manager in an organization
- Manager’s handbook : everything you need to know about how business and management work (Book)
- It’s okay to be the boss : the step-by-step guide to becoming the manager your employees need (Book)
- Employee management for small business (Book)
Describe Canada’s business environment
- How we can win : and what happens to us and our country if we don’t (Book)
- Buy the change you want to see : use your purchasing power to make the world a better place (Book)
- Business Ethics (Hoopla eBook)
- Business Ethics and Rational Corporate Policies (Hoopla eBook)
- Government of Canada: Business and industry (Website)
Demonstrate an understanding of intrapreneurship in an organization
- 7 Business Benefits of Intrapreneurship (Website)
- Intrapreneurship in Business (YouTube)
Demonstrate the use of appropriate communication techniques for business managers
- How to talk so people listen : connecting in today’s workplace ; new for business now (Book)
- DK Essential Managers: Effective Communication (CloudLibrary eBook)
- E-mail Etiquette (CloudLibrary eBook)
Operations Management
Demonstrate an understanding of physical inventory control
- Business management for entrepreneurs (Book)
- Essentials of Inventory Management (Hoopla eAudiobook)
- What is Inventory Control? (YouTube)
- What is Inventory Management? Benefits, Types, & Techniques (Website)
Demonstrate an understanding of the role of the basic components of the marketing function in satisfying customer needs
- Customer service from the inside out made easy (Book)
- Marketing your service (Book)
- Win the customer : 70 simple rules for sensational service (Book)
- AdNews (Libby eMagazine)
Demonstrate an understanding of financial management techniques used in a business
- Fundamentals of financial management (Book)
- Financial management 101 : get a grip on your business numbers (Book)
- How to read a balance sheet (Book)
- Quickbooks 2021 all-in-one (Book)
Explain the factors to consider when preparing employee work schedules
- Create Employee Schedule in Excel (YouTube)
- Understanding Flex Time (YouTube)
- Employee Scheduling Tips, How To Make A Staff Schedule (YouTube)
- Job-Sharing // How does it work (YouTube)
Leadership
Demonstrate an understanding of the nature and the importance of effective leadership in a business environment
- 12 : the elements of great managing (Book)
- Managing (Book)
- Important Leadership Skills for Workplace Success (Website)
Demonstrate an understanding of the mechanics and processes of group dynamics
Assess the role of the manager in motivating employees
- Best practices. Motivating employees : bringing out the best in your people (Book)
- The mind of the leader : how to lead yourself, your people, and your organization for extraordinary results (Book)
- Productive Performance Appraisals (CloudLibrary eBook)
- The 5 Languages of Appreciation in the Workplace (Hoopla eAudiobook)
Human Resource Management
Demonstrate an understanding of procedures for hiring and training employees
- Managing human resources (Book)
- Psychological testing : the essential guide to using and surviving the most popular recruitment and career development tests (Book)
- Learning to succeed : rethinking corporate education in a world of unrelenting change (Book)
- What Great Service Leaders Know and Do (CloudLibrary eBook)
Demonstrate an understanding of the laws and regulations that govern working conditions
- E-Resources – Databases – LEGAL (Website)
Assess local opportunities for employment that are of personal interest and that have potential for launching a career