Curbside Service

To utilize our Curbside Service, simply place holds on materials in the same manner as always by accessing your library account on our website.

On receipt of notification that the order is ready, call 519-796-5119 or complete the online form found on our website.  A response will be forthcoming within one business day, at which time an appointment can be made for pickup.

When picking up and dropping off, customers are urged to maintain all social distancing protocols and follow staff direction.






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10 Responses to "Curbside Service"

  1. Jennifer says:

    Hi..I borrow books for my Mom and want to establish a borrowing history.The two I had on hold she had previously read. Is it possible that this function is actually not available?..or am I missing something? Thanks

  2. Bianca says:

    So are you actually open to do curbside now? We have books that we’ve been waiting to drop off before COVID hit.

    • Chris Woodrow says:

      Yes we opened for curbside pick-up and drop off June 15. If you are returning materials, all of our drop boxes are open at all locations. No need for an appointment.

  3. Kamal Al-Rais says:

    I would like to set an appointment for my hold on pick-up DVD’s by curb method
    My phone number is

    • madeinwindsor says:

      Hello! We will send your number to the person who does intake for our curbside service. You can expect a phone call within a day. For future curbside bookings please call 519-796-5119 or complete this online form . Have a great day!

  4. Mary Kay Hogan says:

    How do I return books and when are they due? I have a bunch>

  5. Alex says:

    Question: why have an online portal at all if all you are going to do is call customers back to arrange a pickup? Why can’t customers email customers service? Or why has a dedicated email address not been established to field pickup requests? Thanks to the current system another day has been wasted playing phone tag after a online registration.

    • Chris Woodrow says:

      Unfortunately, at this time you cannot book a pick-up time but you can certainly discuss pick up times which are convenient to you when you are contacted by our customer support team. We apologize for the inconvenience you have been caused.

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