Chat with a librarian

If you would like to chat with a Librarian, please click on the link below!

  Live chat by LivePerson

Chat with a librarian: FAQs

What is it?

"Chat with a Librarian" is a service that lets you speak with a librarian directly in "real time" via your computer. You can use it to get help on any library related question.

How does it work?

There is nothing that you have to download. If this image appears and you click on it, a new window will open that will allow you to chat with a librarian.

  Live chat by LivePerson

If this image appears and you click on it, a new window will open that will allow you to send a question to a librarian by email. Remember: unless you give us a correct email address, there is no way for us to get back to you.

What are the technical requirements?

Users with a browser that support Java can use this service - Internet Explorer 3 and up, Netscape Navigator 3 and up and Firefox.

Important Privacy Information

Chat transcripts are saved on a password protected server. Repeat visitor information is also captured. This information is only available to the library and LivePerson and will not be given out to any 3rd parties.

Repeat vistor information is tracked by means of "cookies"; if you clear your browser's cookies then the library cannot recognize you as a repeat visitor. As well, if visitors access Chat with a librarian from one of our public computers from within the library, then it is not possible for us to discern who are the repeat users from those computers.
For further information about the LivePerson Privacy Policy see: http://www.liveperson.com/help/privacy.asp